Jilbd Privacy Policy – Our complete commitment to protecting your data

The jilbd Privacy Policy is an important document that explains how we collect, use, store, and protect the personal data of our users. By using the jilbd website or mobile app, you are agreeing to this policy.

This policy applies to all jilbd services — from browsing the website to account registration, deposits, gaming, withdrawals, and customer support. We adhere to international data protection standards and follow the guidelines of our licensing authority.

We are committed to the digital rights of players in Bangladesh. That is why jilbd never uses your data without your consent, and every purpose for collecting it is clearly stated in this policy.

Jilbd collects two types of information from you: data you provide directly, and data collected automatically.

Information you provide directly:

• Your name, mobile number, and email address at the time of registration.
• A photo of your national ID card or passport for KYC verification.
• BKash, Nagad, or Rocket number for processing deposits and withdrawals.
• Any information you provide via support chat or email.

Automatically collected information:

• Device type, operating system, and browser information.
• IP address and approximate location (city-level only, not your exact address).
• Data relating to how long and how you spend time on the platform.
• Cookies and session data.

Jilbd does not collect sensitive information such as religious beliefs, political opinions, or health data.

Jilbd uses your data only for specific, legitimate purposes. We never use your information in ways that have not been disclosed to you in advance.

• Service delivery: Managing accounts, processing deposits and withdrawals, and ensuring game access.
• Identity Verification: Fraud prevention, anti-money laundering, and fulfillment of legal obligations.
• Service improvement: Analyzing user experience to make the platform smoother and faster.
• Contact: Sending important account updates, security alerts, and promotional offers (only with your consent).
• Security: Detecting unusual logins or transactions to keep your account secure.
• Legal Obligations: Providing information in response to lawful requests from licensing authorities or legal bodies.

If you no longer wish to receive promotional emails or SMS, simply notify our support team at any time or use the Unsubscribe link in any email, and we'll stop them immediately. Please note that essential account notifications cannot be turned off, as they are necessary for your security.

Jilbd does not sell your personal data to third parties. However, limited data may be shared in specific circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Game Provider: Minimum information required to operate games with providers like Evolution or Pragmatic Play.
• Cybersecurity Partner: Data required for fraud detection and system security.
• Legal authorities: Disclosure of data is mandatory in response to a court order or a lawful request from a regulatory authority.

Jilbd has agreements with all third parties requiring them to keep received data secure and use it solely for the specified purpose. Each third party's own privacy policy also applies.

Jilbd uses multiple layers of technical and organizational measures to protect your data. Rather than relying on a single method, we follow a "Defense in Depth" strategy.

• SSL/TLS encryption: All communications on the website and app are secured with 256-bit encryption.
• Encrypted database: All data stored on our servers is individually encrypted.
• Access Control: Only authorized personnel can access specific data, and all access is logged.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Backups: Regular encrypted backups are taken to minimize the risk of data loss.
• Penetration testing: Security experts conduct vulnerability assessments on our systems at least twice a year.

In the event of a data breach, affected users will be notified within 72 hours and prompt action will be taken. Transparency about security incidents is a core principle at jilbd.

Jilbd uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help the platform recognize you.

As a jilbd user, you have the following rights regarding your personal data. Contact the support team to exercise any of these rights.

Jilbd is strictly a platform for users aged 18 and above. We do not intentionally collect personal data from anyone under the age of 18.

If jilbd becomes aware that personal data from a minor has been collected by mistake, that data will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's data is held by jilbd, please contact support@jilbd.click. We will take action within 48 hours.

Jilbd is an internationally operated platform. As a result, your data may in some cases be stored or processed on servers in other countries — particularly when working with game providers or payment partners.

For any international data transfer, jilbd ensures that the destination country or organization maintains adequate data protection standards. Standard Contractual Clauses (SCCs) are used to safeguard transferred data.

Jilbd's platform may at times include elements from third-party services or game providers. These third parties have their own privacy policies, and jilbd is not responsible for them.

Game providers such as Evolution Gaming and Pragmatic Play follow their own data processing policies. When you play Live Casino games, a direct connection is established with the provider's servers, so their policies also apply.

Jilbd reserves the right to update this Privacy Policy as needed. You will be notified in advance of any significant changes via your registered mobile number or email.

The date of any changes will always be shown at the top of this page as "Last Updated." Continued use of the platform after a policy update will be considered acceptance of the revised policy.

If you do not agree with the changes, you may close your account and request that your data be deleted.

For any privacy-related questions, complaints, or data requests, please get in touch with jilbd. Our dedicated privacy team aims to respond within 72 hours.

• Email: support@jilbd.click (Subject: Privacy Request)
• Live Chat: 24/7 Support in Bengali
• Response Time: 72 hours for standard requests, 24 hours for urgent matters

If you are not satisfied with jilbd's resolution, you have the right to file a complaint with our licensing authority.